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There are two ways to book a Vivat Trust holiday:

• Call our booking line: 0845 090 0194

(outside UK call: 00 44 207 336 8825)

We can discuss your requirements, advise instantly on availability and make a reservation for you.

• Visit our website: www.vivat.org.uk

(e-mail: [email protected])

Here you can check availability and submit an online booking request. Once the new website is live you will be able to proceed all the way through to payment.

Please note that when booking via our website the full amount of the holiday must be paid. When the full amount is paid via the website and when a cancellation is sought the same terms and conditions will apply.

Booking office hours

Our Booking Office is open Monday to Friday 9am-5pm except on UK Bank Holidays. Outside these hours an answer machine will record any message you wish to leave and your call will be returned as soon as the office re-opens.

Deposit and balance payments

When booking over the telephone, payments can either be made by credit/debit card over (we accept most credit/debit cards except American Express) or by forwarding a cheque. Please make cheques payable to Vivat Trust Management Services Ltd and write your booking reference on the reverse of the cheque.

For your booking to be confirmed we must receive your deposit payment within seven days of the date when the provisional booking is made. If the booking is made within eight weeks of your holiday start date payment must be made in full.

NB There is an additional charge for payment by Eurocheque and a 1.45% fee for payments made by credit card.

Total price of holiday or short break	Total deposit to pay
£201 - £300	£100
£301 - £400	£135
£401 - £500	£165
£501 - £750	£250
£751 - £1000	£335
£1001 - £1250	£415
£1251 - £1500	£500
£1501 -£2000	£665
£2001 and above	£830

Confirmation of booking

Upon receipt of a deposit we will issue a Confirmation of Booking showing the balance payable and the date by which it must be paid. The balance is due eight weeks before the start of your holiday. Please take note of the date that the balance is due, as no reminder will be sent.

Please note

If payment of the balance is not received by the date shown on the Confirmation of Booking we reserve the right to levy a surcharge of £50 or cancel your holiday.

Alterations to bookings

Once we have issued your Confirmation of Booking we regret that we are unable to accept alterations to bookings, except in special circumstances, when an additional administration charge of £50 (inc. VAT) will be made.

Cancellation

We hope that you will not have to cancel. If for any reason this is unavoidable, you must inform us immediately to confirm cancellation. In the event of cancellation your deposit is non-refundable and the following cancellation charges will apply.

Vivat Trust Holidays does not operate a cancellation insurance scheme but strongly recommends that all guests take out full cover. If you wish to take out insurance against cancellation please contact us for a proposal form. This should be completed and sent, together with your premium, directly to the insurance company.

Date of Cancellation	Cancellation Charge
More than 56 days befor start date	£100
56 – 16 days before start date	£135
14 – 8 days before start date	£165
Fewer than 8 days before start date	£250

Final details and travel directions

Upon receipt of your final payment we will send you details about your holiday which include:

• Directions to the property, its address and telephone number.
• Contact details for the keyholder and/or housekeeper, whom you should contact at least a week before your holiday starts.
• A leaflet detailing the history of the property if available.
• A questionnaire for you to complete after your holiday.

Arrival and departure times

Your property will be available for you from 4pm on the start date of your holiday. You are required to vacate the property no later than 10am on the day of your departure to avoid delaying the start of someone else's holiday.

The property

Our housekeepers work hard to maintain and clean the buildings and aim to ensure that your property is in a satisfactory condition for your enjoyment. As time for this work is necessarily limited we ask that you leave the property in a clean and tidy condition upon departure. Please let the housekeeper know if there have been any breakages during your stay in order that these items may be replaced in time for the next guests. If there are problems relating to the functioning of the building please let the housekeeper or the London office know immediately.

Disabled access

The Trust aims to cater for those with disabilities wherever possible but access is sometimes complicated by the historic buildings' internal features, which frequently cannot be altered. Please discuss your needs with booking staff to help ascertain the property that will best suit you.

Please telephone The Vivat Trust on 0845 090 0194 for a large print version of this brochure.

Booking conditions

Reservations of accommodation are accepted by Vivat Trust Management Services Ltd, trading as Vivat Trust Holidays, a wholly owned subsidiary of The Vivat Trust Ltd (registered Charity No. 282921), hereinafter referred to as the Company, on the following conditions:

CONTRACT OF HIRE The hiring contract shall be between the Hirer and the Company and shall be deemed to be made subject to these Booking Conditions. The Contract of Hire is not effective until the Company despatches to the Hirer written confirmation of a booking. The hiring contract confers upon the Hirer the right to occupy the property for a holiday only within the meaning of Section 9 of the Rent Act 1977.

DEPOSIT & BALANCE PAYMENTS All holiday bookings made more than eight weeks before the intended date of arrival must be confirmed by payment, within 7 days, of the appropriate deposit. In these cases the balance of the holiday charge is payable not less than eight weeks before the intended date of arrival. The Company shall be entitled to treat any failure to pay such balance by the due date as a cancellation of the booking by the Hirer and will notify the Hirer in writing if it intends to do so. Where bookings are made eight weeks or less before the intended date of arrival the whole of the holiday charge is payable at the time of and with the booking. The Company reserves the right to levy a charge of £50 in the case of late payment.

PAYMENT BY CREDIT/DEBIT CARD Hirers paying by credit card over the telephone or website are deemed to have read all Booking Conditions and agree to be bound by them.

PAYMENT BY CHEQUE Where payment is made by cheque Hirers shall be deemed to have read all the booking conditions and agree to be bound by them even if they have not completed the booking form.

CONFIRMATION OF BOOKING All charges as well as the amount of deposit are shown on the Confirmation of Booking. The deposit shall be treated as part payment of the total sum due for the holiday. Once a Confirmation of Booking has been issued, the Hirer is responsible for the total advertised price of the property and extras as shown on the Confirmation of Booking.

V.A.T. All prices quoted are based on current prices and rates of V.A.T. at the time of going to press. The Company guarantees to maintain basic prices for the period covered by the Brochure. However, the Company is unable to absorb increases in Value Added Tax or any new forms of taxation which may be introduced from the time of publication. Any such increases will be charged as notified and will be payable.

BOOKING CANCELLATION Cancellations must be notified in writing to the Company. Once a Confirmation of Booking has been issued the person making the booking is responsible for the total cost shown thereon. The deposit paid on the booking will be automatically forfeit. If written notice of the cancellation is received by the Company fewer than 8 weeks before the holiday commencement date, the Hirer will also be liable to pay the appropriate cancellation charge as shown on the opposite page.

PERSONAL BELONGINGS Baggage and personal belongings remain at the Hirers risk at all times. No responsibility can be accepted for loss or damage to any car or its contents.

PARTY SIZE AND COMPOSITION In no circumstances may more than the number of persons as stated in the brochure occupy a property. The Company reserves the right to refuse admittance if this condition is not observed. Bookings cannot be accepted from groups (more than two persons) of single persons under the age of 25. Not more than six day visitors to a property are permitted without the prior written consent of the Company, which reserves the right to require payment of a refundable breakages deposit in such circumstances.

MINORS Bookings can only be made by adults and cannot normally be accepted from minors under the age of 18.

TAKEOVER, RETURN & LETTING PERIOD All bookings commence at 4pm (except where otherwise stated) on the day of arrival and end at 10am on the day of departure. The Company reserves the right to levy an additional charge if the property is not vacated by 10am on the day of departure.

HIRER'S RESPONSIBILITY The Hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils etc must be left clean and the property must be left clean and tidy at the end of the hire period. If the property is left in an unsatisfactory condition and additional cleaning costs are incurred, the Company reserves the right to recover these costs from the Hirer. All breakages and damage must be reported to the housekeeper immediately so that they can be rectified. All breakages and damage are the legal responsibility of the Hirer and the cost of repair or replacement shall be refundable to the Company upon demand.

THE COMPANY'S RIGHTS The Company reserves the right to refuse any booking and also cancel any booking already made, if in its absolute discretion it considers this to be necessary. Where a booking is cancelled by the Company, it will make every effort to offer an alternative holiday at no increase in cost and if the Hirer does not accept the alternative holiday offered, the Company will return to the Hirer the deposit paid and any other sum paid to the Company by the Hirer and liability for all consequential loss, damage and disappointments is accordingly limited to such return.

BROCHURE While every effort has been made to ensure that the representations contained in this Brochure and in all advertising matter are made in good faith, neither they nor any oral representations made by employees or representatives of the Company will create liability on the part of the Company.

COMPLAINTS Any complaints concerning the property, its equipment or facilities must be notified immediately to the housekeeper in order that the necessary action can be taken.

GENERAL There shall be no liability for any claim arising from the act, omission or neglect or default of the Company, its employees or representatives unless proved to be done with intent to cause damage or recklessly and with knowledge that loss or danger would probably result. The Company's agents, servants and employees or other representatives have no authority to waive or modify these Conditions other than in writing.

RIGHT OF ENTRY The right of entry to the property at all reasonable times is reserved by the Company with or without workmen for the purpose of inspection or to carry out repair deemed necessary to the property, facilities or equipment including the exterior and garden, provided prior notice has been given.

LEGAL In the event of any dispute between the parties, it shall be referred to the jurisdiction of the English courts only and any contract shall be governed by English Law and interpretation.

PRICES Prices are held for 2009. Prices for subsequent years should be verified with the Company.